Frequently Asked Questions (FAQ)

Q: Are the shells perfect?
A: Nature doesn’t make duplicates! While our shells are cleaned and sorted, expect unique variations and imperfections.

Q: Do you offer refunds?
A: No. Due to the nature of our products and services, all sales are final.

Q: What does “ethically sourced” mean?
A: We only collect empty shells and follow sustainable practices, which you can learn more about on our Florida Shelling YouTube Channel.

Q: How long do services take?
A: Turnaround time ranges from 4 to 13 weeks, depending on the service and our current workload. You’ll be notified if it's ever expected to take longer.

Q: Is there a form to fill out before ordering services?
A: Yes! All service orders require a form to be completed before checkout—this ensures clarity and reduces the need for back-and-forth messaging. This will be supplied to you before you even check out.

Q: How are the shells cleaned?
A: Our shells undergo a 1 to 6-step cleaning process depending on condition and type. This may include soaking, brushing, bleaching, drying, oiling, or buffing.